80% reduction in administrators?!

Yes, you read that right. There's a great article in Baseline Magazine about how Inergy reduced many of their IT operating expenses - some of which was achieved through the use of Quest ActiveRoles Server.

...after Inergy added Quest Software's ActiveRoles Server for simplified Active Directory account creation and management in 2003. In all, the number of full-time equivalent employees required for domain administration dropped from 15 to three...

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identity management, Quest Software