tag:blogger.com,1999:blog-11222552.post2818778879764897377..comments2023-06-27T02:23:56.854-07:00Comments on Jackson's Identity Management & Active Directory Reality Tour Travelblog: Customers are incompetent!Anonymoushttp://www.blogger.com/profile/00014140177974348471noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-11222552.post-15702710420686494092010-04-01T02:36:42.504-07:002010-04-01T02:36:42.504-07:00Back in the early 90s when I worked in internal IT...Back in the early 90s when I worked in internal IT at "Bill and Dave's Computer Company" we had a field in the helpdesk system for each employee (over 100,000) which had no name, and had up to 10 asterisks in it.<br /><br />This was the 'user stupidity rating'<br /><br />10 stars meant you could ask the guy to ping things and run command line stuff.<br />1 star meant you had to ask them if it was plugged in.<br /><br />Saved an AWFUL lot of time for us, and when the users saw their records, the asterisks were hidden amongst all the other asterisks used as field separators...Anonymoushttps://www.blogger.com/profile/07181665100273597520noreply@blogger.comtag:blogger.com,1999:blog-11222552.post-34318795642301031452010-03-31T23:44:42.216-07:002010-03-31T23:44:42.216-07:00that was just a lady who would not have learn'...that was just a lady who would not have learn't about computers - long back.<br /><br />I had to troubleshoot a programmer's issue; where he was getting some XML import error.<br /><br />The simple error was the comments somehow jumped into a second line without the // characters. It was hardly a 50 liner code.<br /><br />The programmer could not find it out until I had to find it for him. <br /><br />The reason for incompetency most of the times is due to the individual's confidence that someone else is going to troubleshoot for him.Anonymousnoreply@blogger.com