Monday, March 02, 2009

Quest Authentication Services dramatically reduces help desk costs

My Google news alert subscription alerted me to a great story about the use of Quest Authentication Services at the University of East Anglia (UEA). Apparently, the UEA is using Quest Authentication Services to enable single sign-on authentication for over 40,000 user accounts and 2,000 Unix servers and workstations.

It's interesting to note that UEA first implemented Microsoft's Services for Unix which was "unable to cope" with the demands placed on it. IT staff at UEA also were uncomfortable with the level of security offered by Services for Unix: "Limitations in the password security could potentially have left the system open to security abuses and phishing attacks."

The best part of the story?

UEA estimates that a full ROI was reached less than a year after implementation.

It's personally very satisfying when I hear this kind of success story - especially during these tough economic times.

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